So You Think You Can eCommerce?

The eCommerce develops quickly but blind. Everyone has his own answer when being asked what the eCommerce is, because it is hard to give a definition. So what the eCommerce is in the end is topic of this article.

Electron + Business= Commercial Electron

With the fast development and wide usage of computers and internet, many IT companies begin to establish electronic information platform such as Taobao, eBay and Monster which partly supply the personal demand for information or consumer.

Meanwhile, Alibaba, Global sources, Made-in-China.com are well-known platforms in B2B industry. Such platforms attract many companies to join. Enterprises come to publish their own business and product information in order to obtain their own output and interests, thus helping these electronic information platform update and improve a great deal of information, but it also attract buyers to some extent. Under the environment of information flood, the platform launched Banner ads, ranking and other services, allowing enterprises to spend more money to get the extra display or possible attention.

If you see through the point, this kind of electronic information platform make our offline wholesale market electronic, which is the reason why a lot of wholesale market or Intelligence Park to open up use online electronic information platform to deepen its existing offline services. In today’s business operating mode, such a “wholesale market” mode can not reflect characteristics of the enterprises, also not conducive to the development of brand names.

Then we will naturally find that, the e-business mode which takes electronic information platform as the core part could meet part of business needs, but these platforms will only intensify competition in the same industry, even lead to price competition. Most companies can not benefit from such a platform. Frankly speaking, it is difficult to achieve win-win between enterprises and the platform providers.

Business + Electron = Electronic Business (eCommerce)

As early as three years ago, we saw the drawbacks of electronic information platform and begin to consider new e-commerce mode. Later we found a new e-business mode should be a integration mode which takes the needs of enterprises as the core part and electronic information technology as auxiliary.

Commercial operation is the core of the development of enterprises; companies need to pay more attention to how to run it well, rather than spending a lot of manpower and resources to choose from a variety of electronic channels to meet their business needs. In other words, enterprises should focus on the operation of its familiar business operation modules, and delegate or outsource the unfamiliar modules to a professional company.

Take the Chinese trading company we are familiar with as an example. Chinese trading company need to carry out foreign trade marketing, so the eCommerce should be based on marketing needs of enterprises of international trading. The purpose of international trading is to obtain foreign buyers’ attention and inquiry. To run eCommerce, Chinese exporters should take getting foreign buyers’ attention and inquiry as the core part, through a variety of e-business channels to provide marketing solutions for Chinese exporters.

As the most influential thinker in the field of eCommerce, Dr. Jeffrey F Report’s research focused on the impact of information technology for enterprise service management and marketing strategy, that is to say the needs of enterprise eCommerce issues. From this point it is not difficult to see that the second mode is the real eCommerce!

Of course, no matter what kind of eCommerce mode has its advantages, disadvantages and target groups, but according to our years of research about International trading, Chinese exporters and international eCommerce, the first mode is suitable for general consumption and the second mode is more suited for the enterprises.

And we firmly believe that electronic business is the development direction of eCommerce in the future while the application level of eCommerce would probably be a module of eCommerce. If your site wants to stand out in the same industry, it must be a perfect combination of network marketing and eCommerce – an eCommerce site which has a very strong function of network marketing. In the early times, more sites worked hard to e-business, while neglecting the importance of Internet marketing.

An eCommerce site with a strong function of network marketing must have 4 characteristics:

  • Letting your target customers find you easily. Search engine marketing has been proven to be the most efficient network in network marketing. It is very easy for your target consumers to find you in the first time if you lock the keywords and seize the keywords ranking in all major search engines.
  • Being professional and commercialization of website’s design. From the network marketing is perspective, a website which can not be profitable to the enterprise is sick. If a site wants to be profitable online, it is not only to fight for a better search engine rankings, what is more importantly, the site must be designed professionally and commercially. If your target customers could not find your contact way in 30 seconds after accessing your site, there is an 80% probability of missing this potential customer. Your site should gain the trust of your customers, expressing a sense of this: You have a very rich company in reality which just moves online. If the customer has not found your contact way in 2 minutes, there is a 70% probability of missing this client. Now there are many corporate websites use e-mail as contact way, but how could the customers have time to email you, waiting for your reply? Funny!
  • Getting the high-quality sales clues quickly. How to turn the target visitors into your sales clues is a key step to achieve profitability for your eCommerce. The practical work of business article and a good many of the networking technology should guide all the information of target customers in a short time and reflect the customer’s needs to you quickly.
  • Realizing profitability and maximize economic benefits. After using some good products, the consumers will maintain a good memory for a long period of time, and constantly strive to recommend to other consumers. The agreement public praise still has the same magic influence on the internet.

How B2C Ecommerce Has Helped Build The United States Ecommerce

Online shopping will soon become the main avenue of shopping in the US. The early users back then were only the highly educated white males, otherwise known as the “techies.” Nowadays, times have changed and so have the consumers for online shopping. Just about every household now has a computer or two. And anybody who owns a computer has made at least one purchase online.

As more and more people shop online, there had to be a way to track the trends of these online services, so that the retailers could get some feedback and then provide the consumer with constant improvements. This is where b2c ecommerce comes into play. They help track the latest trends of the online shopper and then provide this information to the retailers.

With this b2c ecommerce information, the retailers can make improvements to their business. And with these improvements and new technologies, the shopper now has even more tools to help them evaluate what they’re shopping for, prior to making a purchase. One of the biggest improvements that has been made online has been the ability for the consumer to comparison shop side by side for a particular item. With the click of a button, the consumer can now get numerous quotes from different retailers selling the same item.

These are some of the improvements that the retailers have made over the years; customers can now return their merchandise if they are not completely satisfied and they can either pick up their purchase or have it delivered right to their front door. As well, thanks to newer and more secure technology, customers now feel much more secure in using their credit cards online. Whereas a few years ago, people were a little apprehensive about giving their credit card number over the Internet.

Common Questions Answered by B2C Ecommerce

* How fast will my sales grow?

* Which part of the US shows in the largest growth of ecommerce

* What do consumers think is the biggest advantage to online shopping vs. conventional shopping?

* What is the greatest risk to online shopping?

B2C ecommerce will answer questions like this and many others to help the consumer be more confident when shopping online.

Market Size and Growth

The US Department of Commerce (DOC) estimated that the US ecommerce retail sales for 2003 was over $56 billion; compared to a little over $44 billion in 2002. Of course the heaviest amount of sales for 2003 came in the fourth quarter during the holiday season. B2C ecommerce has reported that there is a lot of room for sales growth, considering it has only accounted for 1.5% of total retail sales in 2003.

What Does The Future Hold?

B2C Ecommerce has predicted that by 2007, the total retail sales will rise to about 3% of the total retail sales in the US. If the online leisure travel sales increase, then the total will rise to around 4% of all retail sales. This is a huge portion of the overall US retail sales. At this stage, one would have to truly believe that the sky is the limit to online sales.

Ecommerce Trends To Watch For In 2017

Many studies have shown a double-digit rise in worldwide ecommerce sales in 2016. Many analysts even predict that the worldwide ecommerce sales will increase consistently till 2020. However, the number of people accessing ecommerce websites on their mobile devices has been increasing rapidly. Likewise, a number of studies have shown a steady increase in mobile commerce sales driven by customers’ mobile engagement behavior.

Each enterprise needs to ensure that its ecommerce website keep users engaged by functioning like a mobile app. It must optimize its ecommerce website for mobile devices and allow users make payment through popular mobile wallets. At the same time, the business also needs to keep track of the emerging ecommerce trends to accomplish higher conversion rate and increase digital commerce revenue. There is a series of trends that will impact and shape ecommerce sales in 2017.

7 Trends that will Impact and Shape Ecommerce Business in 2017

1) Personalized Shopping Experience

Unlike mobile apps, websites lack the capability to personalize user experience by taking advantage of the features of underlying device and operating system. But many enterprises nowadays use analytics tools to gather a wide variety of customer data. The data collected through analytics tools help businesses to identify the preferences and understand the behavior of individual customers. Also, an ecommerce business can leverage the information to engage customers by showing the right product, content, ads, and deals to each customer. It can further personalize the shopping experience of each customer and boost ecommerce sales by delivering app-like user experience.

2) Social Selling

The data posted on various websites depict that people spend more time on social networking platforms than other websites. Many businesses promote their products or services on popular social networks to divert visitors to their ecommerce websites regularly. There are a number of social networking websites that allow users to buy products or services directly without visiting an ecommerce website. Many social networks are even planning to roll out new features to generate more revenue by facilitating social selling. The ecommerce business owners can take advantage of these social selling options to promote their products more effectively and boost sales.

3) Chat Bots

Many high-traffic websites nowadays interact with customers through chat bots. In addition to working as customer service executives, the chat bots also help users to perform commercial activities like shopping and booking. Many ecommerce website developers and owners will soon explore ways to keep visitors engaged by interacting with the machines efficiently. However, an enterprise has to deploy a variety of chat bots to meet the varying needs and preferences of customers. Some ecommerce companies have already used chat bots to provide personal shopping service and send messages. Many enterprises will soon use chat bots to make their ecommerce website more interactive and make shopping experience personalized.

4) Artificial Intelligence

The popular mobile platforms make people use artificial intelligence on a daily basis. A large number of people nowadays perform common tasks by talking to their machines through Google’s Assistant, Apple’s Siri, or Microsoft’s Cortana. Large ecommerce companies like Amazon have already started using artificial intelligence to chat with customer. But the ecommerce websites will need a variety of personal assistant to optimize the end-to-end shopping experience. More and more ecommerce businesses will take advantage of artificial intelligence to interact with customers in a smarter way and without deploying additional staff.

5) Contactless Payment

The mobile commerce apps enable users to choose from many payment modes – debit/credit card, internet banking and mobile wallets. A large number of buyers nowadays prefer making payment through their mobile wallets to debit or credit cards. In USA, some companies like Starbucks are using contactless payment options successfully to generate more revenue. Hence, the customers will love to buy product from an ecommerce website that allows them to use contactless payment options. Hence, many enterprises have to redesign their ecommerce websites in 2017 to accommodate the emerging mobile and contactless payment options.

6) Same Day Delivery and Return

There are many people who still prefer brick-and-mortar stores to web stores due to instant delivery. The web store owners must focus on reducing the delivery time of online orders to make more people buy products online. A number of studies have also shown that many customers do not hesitate to pay extra for same-day delivery. Hence, the ecommerce businesses have to explore ways to reduce delivery time of orders. Some companies will even provide flexible delivery option to customers and set up local drop-off points to ensure faster delivery. Likewise, they also need to ensure that each customer has option to return orders without putting extra time, effort and money.

7) User Generated Content

Many people nowadays read the product review and comments posted by other buyers before buying a product. Likewise, many people even choose a web store based on the shopping experience posted by other customers. Hence, enterprises can easily boost ecommerce sales by providing additional information about the products through pictures, description, specifications, and user reviews. Many ecommerce businesses will encourage customers to write reviews and share their shopping experience. They will even explore ways to promote the product more effectively through the user generated content.

However, the ecommerce trends keep changing at regular intervals. Hence, an enterprise has to keep track of the emerging trends to generate more ecommerce revenue. At the same time, it must explore ways to attract and retain customers by improving discovery, logistics and delivery through latest technologies.